Web Host Galaxy will refund the customer's
monthly fee in the event of Service Outages
due to the failure of our Local Area Network
or a Web hosting server. For purposes of this
guarantee, only downtime lasting at least
10 consecutive minutes is considered a service
outage.
Web Host Galaxy's guarantee of 99.9% service
uptime allows for 45 non-consecutive minutes
of (HTTP) service outage per month as defined
here. Web Host Galaxy will not be held responsible
for Service Outages resulting from non Web
Host Galaxy operated equipment including,
but not limited to, Internet NAP failures
or congestion (MAE East, MAE West, etc.) and
backbone failures. Additionally, Web Host
Galaxy will not be held responsible for delays
in the registration or transfer of a domain
due to InterNIC related issues, for outages
resulting from malfunctioning customer scripts
or applications that are installed by the
customer, nor for unusual traffic spikes or
"denial of service" attacks on customer
Web sites.
Refunds will be issued upon request by the
customer and upon determination that a service
outage, as defined by this guarantee, has
occurred. Refund requests must be made within
thirty (30) days of the issuance of the invoice
that represents the time period during which
the service outage took place. Regardless
of the number of outages, all refunds are
limited to one month's hosting service fees
and do not include excess usage fees, setup
fees or other non-standard recurring charges.
Additionally, service outages will not include
downtime due to Acts of God, nor for outside
security breaches. Finally, Web Host Galaxy
will not be held liable for service outage
damages resulting in the loss of prospective
profits or anticipated sales or as a result
of expenditures, investments, or commitments
in connection with the business.
